- I haven't received the registration completion email / free e-mail newsletter
All information and e-mail newsletters from "Pyo Eunji Fan Club" will be sent from the e-mail address [email@example.com]. Please check the settings again to ensure that the information is delivered.
- How much is the membership fee?
Pyo Eunji Fan Club: Monthly Fee 1,000 yen (tax included), Yearly Fee 12,000 yen (tax included)* A separate fee will be charged depending on the payment method.
- What kind of membership benefits and services do I get when I join the fan club?
There will be rights to purchase and participate fan meetings and events, rights to access fan club only exclusive digital contents of photos and videos rights to purchase fan club only exclusive goods.[Fan Club]
- Can anyone become a member?
Anyone who meets the contents of the [Membership Agreement] can join.
- Is it possible to join from overseas?
Yes it is possible. If you live abroad and do not have an address in Japan, you may not be able to receive all shipments (membership benefits) due to an address entry error. If an address is unfond before we make a shipment, we may contact via email. Please note.* Membership benefits: All items shipped from Pyo Eunji fan club, such as membership cards, souvenirs, newsletters, greeting cards, and other goods.
- Please tell me where to send fan letters and various gifts.
Pyo Eun-ji will only receive your heartfelt fan letters and will not accept any gifts, including support. Thank you for your understanding.
▼ How to send a fan letter
Only standard size envelopes (or regular mail envelopes) can be received.
- All receipts by mail / registered mail are possible
- If it is sent by something other than a general mail envelope, it will be considered as a parcel delivery (gift) and will be returned. Example) Message books, notebooks, CDs, USBs, and small parcel box-style fan letters cannot be received.
▼ Sending address for fan letters
Address: 5-46-32 Jingumae KS House 301, Shibuya-ku, Tokyo 150-0001 Pyo Eunji Japan* The address is the address for sending fan letters (letters), and acts such as visiting the address are strictly prohibited.
* The shipping address is the space where the company staff actually work, and your visit to the company is prohibited.
* If you visit the company and leave a gift or fan letter without permission, we will immediately dispose of it.
- What should I do if there is something I don't understand even after looking at the Q & A page?
If the above Q & A does not help, or if you have any questions or concerns, please contact [Inquiry].* When making inquiries, please be sure to inform the member of the membership number (members only), login ID (email address registered by the members), name, and contact information.
* We are responding to inquiries one by one, but it may take several days to respond. If you do not receive the reply email after 7 business days, please contact us again.
- When will I receive my membership card?
After enrollment, it will take about 1 to 2 months after you register your first member information (name, address, etc.). Also, please note that it may change depending on the situation. Please note that we do not have a period for inquiries regarding non-delivery of membership cards, but if more than 3 months have passed since the start of shipping, we will not be able to conduct a survey and will not be able to respond.
- I lost my membership card. Can you reissue it?
When reissuing a membership card, a reissue fee of 7,000 yen (tax included) is required.* A separate fee will be charged depending on the payment method. If you would like to reissue it, please apply from [Inquiry].
* Please note that the shipping fee will be borne by the customer for the second reissue and reshipment due to an incorrect address. We apologize for the inconvenience if you wish to reissue the product for the second time or later, but please contact the customer center from [Inquiry].
- I don't know the ID (registered email address) and password to log in. What should I do?
Please make sure that both the login ID (registered e-mail address) and password are entered correctly in single-byte alphanumerical characters. Please note that if full-width characters or spaces are included, authentication will not be performed correctly.* If cookies are not set, you will not be able to log in normally. Please also check the "Recommended environment" on the [About this site] page.
- I want to unsubscribe
If you do not complete the renewal procedure by the membership deadline, you will be automatically "withdrawn", so no procedure is required. If you wish to delete the membership registration details that we hold, please contact [Inquiries]. In addition, please note that the annual membership fee will not be refunded even if you request to withdraw from the membership within the membership deadline.
- I purchased all membership cards designs. What is my membership number on each designs ?
Membership numbers will be assigned serially from each design purchased. Each design can have a different number.
- I purchased all membership cards. What are the rights to purchase special goods and fan meetings ?
Rights will be granted for the purchase.